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- To be treated with dignity, consideration
and respect at all times;
- To expect quality service provided
by concerned, trained, professional and competent staff;
- To expect complete confidentiality
within the limits of the law, and to be informed about the legal exceptions to confidentiality; and to expect that no information
will be released without the client's knowledge and written consent;
- To a clear statement of the purposes,
goals, techniques, rules of procedure and limitations, and all other information related to or likely to affect the ongoing
victim advocate/counseling relationship;
- To appropriate information regarding
the mental health counselor's education, training, skills, certifications, practice limitations and to request and receive
referrals to clinicians when appropriate;
- To full, knowledgeable, and responsible
participation in the ongoing counseling plan to the maximum extent feasible;
- To obtain information about their
case file and to have this information explained clearly and directly;
- To request information and/or consultation
regarding the conduct and progress of their counseling;
- To refuse any recommended services
and to be advised of the consequences of this action;
- To a safe environment free of emotional,
physical and sexual abuse;
- To a client grievance procedure,
including requests for consultation and/or mediation; and to file a complaint with the advocate/counselor's supervisor, and/or
the appropriate accrediting body; and
- To a clearly defined ending process,
and to discontinue the professional relationship at any time.
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