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Client Bill Of Rights
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You have the right to:

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  • To be treated with dignity, consideration and respect at all times;
  • To expect quality service provided by concerned, trained, professional and competent staff;
  • To expect complete confidentiality within the limits of the law, and to be informed about the legal exceptions to confidentiality; and to expect that no information will be released without the client's knowledge and written consent;
  • To a clear statement of the purposes, goals, techniques, rules of procedure and limitations, and all other information related to or likely to affect the ongoing victim advocate/counseling relationship;
  • To appropriate information regarding the mental health counselor's education, training, skills, certifications, practice limitations and to request and receive referrals to clinicians when appropriate;
  • To full, knowledgeable, and responsible participation in the ongoing counseling plan to the maximum extent feasible;
  • To obtain information about their case file and to have this information explained clearly and directly;
  • To request information and/or consultation regarding the conduct and progress of their counseling;
  • To refuse any recommended services and to be advised of the consequences of this action;
  • To a safe environment free of emotional, physical and sexual abuse;
  • To a client grievance procedure, including requests for consultation and/or mediation; and to file a complaint with the advocate/counselor's supervisor, and/or the appropriate accrediting body; and
  • To a clearly defined ending process, and to discontinue the professional relationship at any time.

It is your healing.  They are your rights.

Honoring, Empowering and Listening to People in crisis in our community