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- To be treated with dignity, consideration and respect at all times;
- To expect quality service provided by concerned, trained, professional and competent staff;
- To expect
complete confidentiality within the limits of the law, and to be informed about the legal exceptions to confidentiality; and
to expect that no information will be released without the client's knowledge and written consent;
- To a
clear statement of the purposes, goals, techniques, rules of procedure and limitations, and all other information related
to or likely to affect the ongoing victim advocate/counseling relationship;
- To appropriate information
regarding the Advocates training, skills, certifications, practice limitations and to request and receive referrals
to clinicians when appropriate;
- To full, knowledgeable, and responsible participation in the ongoing
counseling plan to the maximum extent feasible;
- To obtain information about their case file and to
have this information explained clearly and directly;
- To request information and/or consultation
regarding the conduct and progress of their counseling;
- To refuse any recommended services and to
be advised of the consequences of this action;
- To a safe environment free of emotional, physical
and sexual abuse;
- To a client grievance procedure, including requests for consultation and/or mediation;
and to file a complaint with the advocate/counselor's supervisor, and/or the Board of Directors, and
- To a
clearly defined ending process, and to discontinue the relationship at any time.
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