CLIENT BILL OF RIGHTS

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You have the right to:

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  • To be treated with dignity, consideration and respect at all times;
  • To expect quality service provided by concerned, trained, professional and competent staff;
  • To expect complete confidentiality within the limits of the law, and to be informed about the legal exceptions to confidentiality; and to expect that no information will be released without the client's knowledge and written consent;
  • To a clear statement of the purposes, goals, techniques, rules of procedure and limitations, and all other information related to or likely to affect the ongoing victim advocate/counseling relationship;
  • To appropriate information regarding the Advocates  training, skills, certifications, practice limitations and to request and receive referrals to clinicians when appropriate;
  • To full, knowledgeable, and responsible participation in the ongoing counseling plan to the maximum extent feasible;
  • To obtain information about their case file and to have this information explained clearly and directly;
  • To request information and/or consultation regarding the conduct and progress of their counseling;
  • To refuse any recommended services and to be advised of the consequences of this action;
  • To a safe environment free of emotional, physical and sexual abuse;
  • To a client grievance procedure, including requests for consultation and/or mediation; and to file a complaint with the advocate/counselor's supervisor, and/or the Board of Directors, and
  • To a clearly defined ending process, and to discontinue the relationship at any time.

It is your healing.  They are your rights.